1.You don’t want to tarnish your relationship with your travel agency: Auditing your agency not only helps you review their performance, but helps them improve. In depth communication about the audit should be done post audit. Review the reports with your agency and help them ensure they are booking the lowest fares.
2.It’s not in your budget: We recommend having money put aside in your budget for an annual audit. Your travel agency’s performance should be reviewed at least once a year for a minimum of three months.
3. You have a lot of airline contracts and your policy is in depth: We take all of your contracts and your travel policy into account throughout the audit.
4.Your travel agency tells you it significantly increases the time it takes them to book a PNR because of the additional information asked for by the auditing company: This is simply not true. At Topaz we ask for very limited additional information with the PNR. We have even done a non-bias study which resulted in showing on average it only takes an additional 25 seconds per record when being audited by Topaz.
5.You don’t think the audit will result in enough savings to outweigh the cost: Auditing your agency or online tool is about savings, but just as much about peace of mind. As a responsible Travel Manager you should be reviewing the work of your agency annually whether they are performing well or not.
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